This is a very important question to ask before purchasing anything online. TCS has been a leading Casio reseller since 2004. Feel free to read our online reviews or give our sales centre a call to put your mind at ease.

Online stores which do not display a contact number or physical address should be questioned before purchasing.

We have made shopping as simply as possible. Use our various search or product selection menus to find the product you require quickly and easily. Should you find anything you would like to purchase simply add it to your shopping cart. You will be taken to the cart page where you can either choose to checkout or continue shopping. Should you select the checkout option, you will then be asked for to enter in your delivery details as well as make a payment type selection.

TCS is an authorised reseller of Casio watches and not the official distributor for Casio watches in South Africa. As a authorised reseller, we only offer genuine Casio products which come with an official warranty. We do not support products which have not been purchased via our online store.

Unfortunately we do not offer spares or repairs. All items which fall under warranty need to be assessed and repaired by the relevant Casio agents. All products in need of repair will need to be sent to the Casio agents at your cost - TCS cannot be held liable to send, collect and return products which fall under warranty.  If you require assistance with a Casio product you have purchased please - click here

Unfortunately this issue does not fall under the Casio warranty.

When purchasing a Casio watch, especially models with non-black straps or cases, please be aware that chemicals, including dyes from clothing, can transfer to the watch's strap or case, potentially causing discolouration. Unfortunately, once this occurs, the discolouration cannot be removed.

Please note that TCS SA will not be held liable for any discolouration or damage of this nature. We encourage customers to take this into consideration when making their purchase and to take appropriate precautions to prevent any potential transfer of dyes or chemicals to their watch. A new case or strap can be ordered from James Ralph (Pty) Ltd on 011 314 8888

Unfortunately we do not offer quotes for watches as insurers require a quote to be supplied from a physical retailer.

Once TCS has dispatched your order, you will receive your courier tracking number via email (you can also find the tracking number in your account backend). If you would like us to assist you with your tracking number please email info@thecasioshop.co.za

Should an item not meet with your satisfaction for whatever reason you may return the goods to TCS within seven days of receipt.

You will refund less all direct costs incurred by TCS associated with the order such as actual delivery costs (both delivery and return). The goods must be returned with all packaging, documentation and be undamaged (watches must be unworn).

A written reason for the cancellation must accompany the returned goods. If an unwanted product is returned and exchange for a different product, you will be charged or refunded any price difference plus return shipping.

For special order/partner store orders please refer to the section below.

A partner store is either a local approved retailer or approved international supplier. Partner stores are able to list selected products on the TCS website. All products listed on our online store come with a product warranty.

Products sourced from a international partner will be stated on the product page. A waiting period on all special/partner store orders will be specified on the product page of the product.

We do not allow returns on special order/partner store watches as these models have been especially brought in for you. Please make sure that if you are wanting a special order product that you are sure that it is the correct item. Due to the fact that there are various moving parts with regards to these transactions, once an order is placed we will not be able to cancel or credit the order.

Should the situation arise that stock you have placed an order for is unavailable within the usual delivery period, TCS will contact you and notify you of the situation. You will then be given the option of cancelling or amending the order or waiting for new stock to become available.

Unfortunately not, all purchases and payments must be completed via our online store. Orders are dispatched from our warehouse in Johannesburg and transported with our trusted Couriers. We do however, offer a collection option if you wish to collect your watch from the Johannesburg warehouse. (This option can be selected at the checkout stage). All orders are required to be placed via our online system even if collecting as we do not accept payments at the warehouse.

For online sales support, contact us telephonically on 087 4700221. We also offer live website support and email support (we strive to respond to all emails within 2 hours of receipt). Our trading hours are Monday to Friday : 9am - 4-30pm (Excluding public holidays)

Unfortunately if you have purchased a product through Takealot or any other marketplace you will need to work directly through that marketplace as you are effectively their client and not ours.

No, in order the to qualify for a free gift promotion, only the value of the actual product/s is taken into account and not extra charges such as shipping amounts.

The main price which is crossed out represents the watches RECOMMENDED RETAIL PRICE which you can expect to pay in a physical store. Sale items will be found in a sale or clearance category.